Refund Policy
Last updated: 10 July 2026
This Refund Policy explains how Kespra Technologies handles refund requests for V18 website purchases and subscription activations.
General policy
V18 plans are digital-access products. Once a payment is successfully verified and access has been activated, purchases are generally treated as final unless a refund is required by applicable law or approved under the conditions described below.
When a refund may be considered
A refund request may be considered if a payment was successfully charged more than once for the same intended purchase, if a payment was captured but access was not activated due to a confirmed technical failure on our side, or if a transaction is found to be unauthorized after verification and applicable review.
When a refund may not be available
Refunds may be denied where the purchased access was successfully activated and used, where the issue is caused by incorrect user selection, incorrect account or device selection, lack of compatibility outside the described service scope, or where the request is inconsistent with applicable law or payment verification records.
Pending and failed payments
If a payment remains pending, no refund is processed until the payment provider confirms the final transaction outcome. If a payment fails or is not captured, activation will not be completed and a separate refund is usually not required because the transaction did not settle successfully.
Refund processing
Approved refunds are processed through the original payment channel or the relevant payment provider workflow. Timelines may vary based on the provider, banking network, UPI system behavior, and internal reconciliation checks.
How to request a refund
To request a refund, contact kespratechnologies@gmail.com with your account email, order reference, payment date, amount, affected device or user ID, and a clear description of the issue. Additional verification details may be requested before a refund decision is made.
Chargebacks and disputes
If you raise a chargeback or dispute through your payment provider or bank, we may temporarily restrict access related to the disputed transaction while the case is reviewed. We may also provide transaction and usage evidence where lawfully permitted to respond to the dispute.